Introduction
Pure Healthcare, based in Ohio, is built on a person-centered care philosophy: focusing on the whole person, not just the illness. Their mission is to provide unique, adaptable healthcare services that enable patients to live independently longer and truly make each day matter.
To achieve that vision, Pure Healthcare needed a technology partner who could design a secure, HIPAA-compliant ecosystem — spanning a mobile app for patients and a powerful back office for clinicians. That’s where our team came in.
The Challenge
Pure Healthcare’s goal was to make it easier for patients to share vital health information and for clinicians to track progress seamlessly. But several obstacles stood in the way:
- Fragmented Systems: Patient data, surveys, and medications were spread across multiple platforms.
- Manual Processes: Assigning surveys and medications to patients involved time-consuming, error-prone steps.
- Compliance Risks: Handling sensitive health data without a unified, auditable platform raised HIPAA concerns.
- Limited Patient Engagement: With paper surveys and no automated reminders, many patients missed responses, leading to lower-quality clinical insights.
Pure Healthcare needed a secure, integrated solution that served both patients and clinicians while aligning with their mission.
Our Approach
We approached the project holistically — from UX research to architecture design — with three priorities in mind:
1. Patient-Centered Design
We started by mapping the needs of patients, families, and clinicians. Our goal was to remove friction for both groups, improve engagement, and reflect Pure Healthcare’s commitment to person-centered care.
2. Security and HIPAA Compliance at Every Layer
HIPAA compliance wasn’t an afterthought. From data encryption to role-based access and audit logging, we applied security best practices throughout the stack.
3. Seamless Integration
We ensured the back office would connect with Pure Healthcare’s existing backend while leveraging Microsoft Single Sign-On for secure staff authentication.
The Solution — Mobile App + HIPAA-Compliant Back Office
1. A Patient Mobile App Built with React Native
We developed a cross-platform React Native app that:
- Delivers Push Notifications: Patients receive reminders when it’s time to complete a survey.
- Supports Flexible Survey Frequencies: Daily, weekly, or monthly schedules to match individual care plans.
- Improves Patient-Clinician Communication: Data is sent securely to clinicians in real time.
- Enhances Accessibility: A simple, intuitive interface that makes it easy for patients to stay engaged, even with chronic conditions.
2. A Secure Back Office for Clinicians
We built a HIPAA-compliant back-office web application using ReactJS, .Net Core and SQL that enables staff to:
• Manage Patients at Scale: Add, edit, or deactivate patients with full demographic and medical data.
• Assign Surveys and Medications: Flexible assignment with built-in validations to prevent incomplete or inaccurate data.
• Resend App Invitations: Ensure patients remain connected to the mobile app with one-click invites.
3. Unified Authentication and Architecture
• Microsoft Single Sign-On Integration: Secure, centralized login for staff and clinicians.
• End-to-End Encryption: Data protected at rest and in transit.
• Audit Trails: Every action logged for HIPAA compliance.
• User-Centered UX: Designed to minimize training needs for staff and ensure a consistent experience for patients.
Security and Compliance Highlights
• HIPAA Alignment from Day One: All patient data encrypted both in transit and at rest, with strict access controls.
• Role-Based Permissions: Different access levels for clinicians, administrators, and system users.
• Comprehensive Logging: Full audit trails for all actions to support internal and external compliance reviews.
• Error Prevention Built In: Validations and UI cues ensure data integrity across the platform.
The Expected Results
This collaboration between our team and Pure Healthcare is expected to generate measurable outcomes:
• Stronger Patient Engagement: Push notifications and easy-to-complete surveys to increase participation rates.
• Faster Clinical Workflows: Staff can assign surveys and medications in seconds, cutting onboarding time by over 50%.
• Improved Data Quality: Real-time, accurate patient data enhances clinical decision-making.
• Peace of Mind for Compliance Officers: A transparent, auditable system ensures HIPAA readiness at all times.
Lessons Learned
Building a secure, HIPAA-compliant healthcare ecosystem requires both technical expertise and empathy. We found that:
• Start with Patients and Clinicians: User research ensures the solution reflects real-world workflows.
• Compliance Drives Design: Bake in HIPAA, encryption, and role-based access from the very beginning.
• Push Notifications Matter: Automated reminders improve adherence, which improves care outcomes.
• Architecture + UX Go Hand in Hand: A secure back end is only as good as the interface your staff and patients see.
Conclusion
Pure Healthcare’s mission is to help patients and their families thrive — to “Make Each Day Matter™.” By partnering with them from the earliest design stages, we built a mobile app and back-office system that reflects their values, empowers clinicians, and protects sensitive patient data.
This project demonstrates how thoughtful technology can deliver person-centered care at scale. By combining HIPAA-level security with intuitive user experiences, healthcare organizations can confidently manage sensitive data while focusing on what matters most: improving patient outcomes.
Key Takeaway: When healthcare organizations invest in secure, user-centered digital tools, they not only meet compliance requirements — they create a foundation for better care, stronger engagement, and measurable impact.